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As stated in our complaints handling procedure, we will publish quarterly information regarding our complaints handling performance.

2019-20

2019-20 Q1 complaints figures

2018-19


2018-19 Q1-Q3 Complaints figures

2017-18


2017-18 complaints figures

2016-17


2016-17 Q1 & Q2 Complaints figures
2016-17 Q3 Complaints figures
2016-17 Q4 Complaints figures

2015-16


2015-16 Q1 Complaints figures
2015-16 Q2 Complaints figures
2015-16 Q3 Complaints figures
2015-16 Q4 Complaints figures

2014-15 


2014-15 Q1 Complaints figures
2014-15 Q2 Complaints figures
2014-15 Q3 Complaints figures
2014-15 Q4 Complaints figures